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Frequently Asked Questions

Does the hotel have parking for guests?
The hotel has parking spaces for guests, with a cost of €20 per night. If electric charging is needed, the price is €0.50 per kwh. No prior reservation is needed.
Does the parking connect directly with the hotel?
The parking is located a 1-minute walk from the hotel, at the address: C/ Sant Antoni, 4, Escaldes Engordany. The MIM spaces are located on the 5th floor.
Does the hotel have a Spa?
We have a massage room, subject to availability, from 9 am to 9 pm. The hotel does not have a swimming pool or thermal waters.
Does the hotel offer childcare services?
We do not offer childcare services at the hotel, but we collaborate with companies that provide the service.
Are pets allowed in the hotel?
No, pets are not allowed in the hotel. Only small breeds are allowed in our HINCHA restaurant.
Does the hotel offer beauty services?
No, we do not have hairdressing, manicure - pedicure, or similar services. However, we can recommend establishments where certain treatments can be carried out.
Is a prior reservation required at the HINCHA restaurant?
Yes, our HINCHA restaurant operates by prior reservation. You can make the reservation through the HINCHA website or via email: [email protected].
Does the hotel offer 24-hour bellboy service?
No, we offer bellboy service during certain hours, but not 24 hours a day.
Does the hotel have a concierge service?
Yes, our reception colleagues will assist you with everything you need to enjoy your experience in the Principality to the fullest.
Does the hotel have luggage storage?
Yes, if you need to store your luggage, we have a luggage storage service so that you can enjoy Andorra with peace of mind.
What are the breakfast hours?
You can enjoy breakfast from 8 am to 11 am at our Hincha restaurant.